Veloura Beauty FAQ – Shipping, Orders & Returns
Veloura Beauty FAQ provides answers to common questions about shopping, shipping, orders, delivery, taxes, returns and customer support at Veloura Beauty Co. We want your shopping experience to be simple and convenient.
Frequently Asked Questions
Where do you ship from?
Orders are shipped from our fulfillment location in Jersey City, New Jersey. Delivery times may vary depending on your destination, product availability and shipping method.
Where do you ship to?
We currently ship to addresses within the United States only. We are not accepting international orders at this time.
How much does shipping cost?
Standard shipping is free on all orders of 60.00 USD or more, based on the order subtotal before taxes. Orders under 60.00 USD are charged a flat rate of 5.95 USD. Any applicable shipping charge is displayed during checkout before you complete your purchase.
How long will my order take?
Orders are generally processed within 3 to 5 business days after payment is received. Typical delivery takes approximately 3 to 10 business days after processing, although delays can occur. Once tracking information becomes available, you can use it to follow the progress of your shipment.
Will I pay taxes?
Applicable sales taxes may be calculated at checkout depending on your location. As we ship domestically within the United States, orders are not subject to customs duties or import charges.
Can I track my order?
Yes. When tracking information is available, it will be provided after your order has been processed. Please allow some time for tracking information to update after the carrier receives your package.
Can I change or cancel an order?
Contact Veloura Beauty Co as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or has already shipped.
What if my order arrives damaged?
If an item arrives damaged, incorrect or with another issue, contact our customer support team promptly and provide your order information along with clear photos when applicable. We will review the situation and assist you with the available options.
Can I return a product?
Returns are accepted within 14 days of delivery, and you must contact our customer support team for authorization before sending anything back. For health and safety reasons, opened or used personal care, cosmetic, fragrance and supplement products cannot be returned or exchanged. Please review our Return and Refund Policy for full details.
What products does Veloura Beauty Co sell?
Our online store features a selection of beauty, skincare, makeup, fragrance, hair care, wellness, and personal care products. Product selection and availability may change over time.
Where can I find additional help?
This Veloura Beauty FAQ is designed to answer the most common questions about shopping. If you cannot find the information you need, please visit our Contact page and send us your question along with any relevant order details.
We recommend reviewing this Veloura Beauty FAQ, as well as our shipping, return, and privacy policies, before placing an order. Our goal is to provide clear information and make shopping with Veloura Beauty Co as convenient as possible.