Refund policy

Return and Refund Policy

Returns are accepted within 14 days of delivery, subject to the conditions below. Requests received after 14 days cannot be processed.

Products are supplied new, sealed and unused unless otherwise stated in the product description.

Before Returning Anything

You must contact our customer support team first and receive a return authorization before sending any item back. Returns shipped to us without prior authorization may not be accepted, refunded, or returned to you.

To request a return, contact us within 14 days of delivery with your order number and the reason for the request, along with photographs where applicable. We will review your request and respond with whether the item is eligible for return, refund or exchange, and with return instructions if approved.

Eligibility

To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging, with any seals intact. Proof of purchase or order information may be required.

Hygiene and Safety Restrictions

Many of the products we sell are personal care items. For health and safety reasons, any product that has been opened, used, swatched, tested or had its seal broken cannot be returned or exchanged, and cannot be resold. This applies to skincare, makeup, fragrance, haircare, personal care items and ingestible supplements.

Change of Mind

Returns based on preference — for example, a scent, shade, texture or finish you did not care for — are only possible if the item is still unopened and sealed. Opened products cannot be returned for these reasons.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. Once verified, we will offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

Opened or used personal care, cosmetic, fragrance or ingestible products. Items with broken or missing seals. Personalized or customized items. Final sale items. Gift cards. Any item identified as non-returnable in its product description.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome. Items that do not meet the conditions above may be declined, and no refund will be issued.

Approved refunds are issued to the original payment method. Processing times vary by payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

Return Shipping

Unless the return is due to an incorrect, damaged or defective item, the customer is responsible for return shipping costs.

Exchanges

Exchanges are subject to authorization and product availability, and to the same conditions above.

Contact

For return or refund questions, please contact us through the store’s customer support or contact form.